Privacy & Cookies Policy
Last updated: 29/05/2026
Effective date: 29/05/2026
This Privacy Policy explains how The Bull and Butcher (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website at https://thebullandbutcher.com/ (the “Website”) or contact us through our online forms.
We are committed to protecting your privacy and handling your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Privacy and Electronic Communications Regulations (“PECR”).
Who We Are
The Bull & Butcher, operated by James Orford trading as The Bull and Butcher.
The Bull and Butcher, Holloway Lane, Turville, RG9 6QU
Email: info@thebullandbutcher.com
Telephone: 01491 638 283
Information We Collect
We may collect and process the following personal information through our website forms, booking enquiries, or communications with you:
- Full name
- Email address
- Booking date and time
- Special requests or information you provide in your enquiry
- Technical website usage information collected through cookies and analytics tools
We do not intentionally collect sensitive personal information through our website forms. Please avoid including unnecessary sensitive information in booking requests or messages.
How We Use Your Information
We use your information for the following purposes:
- Managing table bookings and customer enquiries
- Responding to requests and communications
- Providing customer support
- Improving our website and services
- Maintaining website security
- Internal business administration
- We may send occasional marketing messages where allowed by law or with your consent.
We will only use your personal information where we have a lawful basis to do so.
Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual Necessity
- Where we need your information to manage bookings or respond to service enquiries.
Legitimate Interests
- To operate and improve our business, customer service and website experience, provided your rights do not override those interests.
Consent
- Where required for optional cookies or marketing communications.
Legal Obligation
- Where we are required to retain or disclose information under applicable law.
Marketing Communications
- We do not generally engage in regular marketing activities. However, if you choose to subscribe to updates or promotions, we may occasionally contact you by email regarding events, offers or news relating to our pub.
You may opt out of marketing communications at any time by contacting us at info@thebullandbutcher.com.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary for operating our business and website, including:
- Website hosting providers
- WordPress service providers or plugin providers
- IT support providers
- Website developers and contractors working on our behalf
- Analytics providers
- Booking or contact form providers
Any contractors or third-party service providers who may access personal information are required to keep your information secure and confidential and are not permitted to disclose or sell your data.
We may also disclose information where required by law, regulation, legal process, or to protect our legal rights.
International Data Transfers
Some third-party services we use (such as WordPress plugins, analytics tools or hosting providers) may process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes set out in this policy, including:
- managing bookings and enquiries,
- complying with legal obligations,
- resolving disputes,
- and protecting our legal rights.
Booking and enquiry information is typically retained for up to 24 months unless a longer retention period is required by law or legitimate business needs.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies are small text files placed on your device when you visit a website.
Types of Cookies We May Use
Strictly Necessary Cookies
- These cookies are required for the website to function properly and cannot usually be disabled.
Functionality Cookies
- These cookies remember preferences and settings to improve your experience.
Analytics Cookies
We may use analytics tools to understand website traffic and visitor behaviour, such as:
- pages visited,
- time spent on pages,
- clicks and interactions,
- browser and device information.
Analytics cookies are only used where you have provided consent through our cookie banner.
Managing Cookies
You can manage your cookie preferences through our cookie banner or by adjusting your browser settings.
For more information about cookies, visit: https://ico.org.uk/for-the-public/online/cookies/
All About Cookies
Website Security
- We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Your Rights
Under UK data protection law, you may have the right to:
- request access to your personal information,
- request correction of inaccurate information,
- request deletion of your information,
- object to certain processing activities,
- request restriction of processing,
- withdraw consent where processing is based on consent,
- request transfer of your data to another provider where applicable.
To exercise any of these rights, please contact us at: info@thebullandbutcher.com
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled unlawfully.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.